Toughing It Out

Cost-cutting, down-sizing, de-risking, in challenging economic times every penny is a prisoner and it’s a constant challenge to entrepreneurs.

Sanjay Majhu knows firsthand the importance of financial mastery. A net loss in his business forced him into action, and in just 12 months his tight rein on costs notched up a solid after-tax profit – a significant improvement on the previous year.

Sanjay, of the Apple Harlequin Group, shared his story with Exchange members at a recent Supper Club and the response was fantastic.

• “The value of this event was the nuggets of information which lead to better decisions in my own business and helping to inspire me to be more ambitious and determined in the business.”

• “’Real stories’ of bravery and how if you just stick at it and never give up you’ll make it.”

• “Key tips for me – Important to stay true to ethics – understand every element of your business – foster relations with professionals.”

Sanjay Majhu

Sanjay Majhu

Emma Little, MD of Execspace, found Sanjay’s story “inspirational”.

“It takes guts, bravery and tenacity to build a business, especially in a recession and during hard times. I have always firmly believed that it’s not about being the most charismatic, the most well connected, the most intelligent that brings you success, it’s about having the ability to get up day in day out (even when it’s really crap) and keep going.

“It’s like an inner strength that keeps driving you. I loved how much crap he’s been through and how by keeping going and leaning on his family for support he’s still here. Real strength of character.”

For Emma, her key takeaways from the event reflect her own philosophy: “Honesty’s the best policy – i.e. just tell people straight. I’d always kind of thought this and have been accused of ‘shooting from the hip’ but it really did reaffirm that this is absolutely best course of action – always.”

She intends to start monitoring each individual’s performance on a day to day basis, not just the team as a whole. And maybe open up a bit more to those close to her when it is tough. “It can be a lonely job,” said Emma.

It was Sanjay’s advice to come into work everyday in your business and drive it forward no matter how you feel that resonated with Tim Cocking, Director at Bright Care.

“I also liked that Sanjay really valued and protected the relationship with his wife throughout his business journey and it is a reminder to make sure I make time for my own family regardless of how busy things get,” said Tim.

“I am more inspired to grow and push my business forward and be prepared to face the challenges of that head on.”

Speaker biog – Sanjay Majhu

Exiting your business – enjoy the journey

Lots of people will give you advice on the best way to exit your business, but the most valuable – and most accurate – information comes from someone who has been it, seen it, done it and written the slogan for the T-shirt.

Award winning entrepreneur George Yule shared his experiences at a recent Focus Dinner on Exiting Your Business, and he’s given us permission to share the highlights here.

George gave very detailed advice about the process of an exit, the why and the how, but just as important were his messages: “don’t hang about” and “enjoy the journey”.

Identifying the reason for exit comes first, whether its retirement, distress or a new venture, closely followed by establishing owner-expectations on the price and schedule, the remit and the main objectives of exit process, as these will have a bearing on your scope, schedule and position of strength (or not).

Take into account any influencing factors such as overall market conditions, the likely acquirers e.g. trade and/or private equity, and the strengths and weaknesses within the seller’s business.

And prepare a detailed Exit Action Plan that identifies what needs to be done internally (address ALL known weaknesses/ gaps – this includes process, systems and people!) and externally (meet and engage best-in-class deal advisors at the appropriate time i.e. not too late – or too soon as their fees will be worth the additional premium).

George emphasised the importance of this for the seller, as the exit process will place significant demands on you and your management team throughout the process at a time when you both need your own business to be performing at its best because >EBITDA = >£ Enterprise value

Ensure the Plan has defined activities, such as visible work-scope, milestones, roles and responsibilities, schedule, plan v, actual measurement of progress, etc. And be sure to clearly define and communicate the plan and process to the various action parties.

It’s key to assess how you can motivate other members of the management team and key staff to take ownership of project and its successful outcome e.g. ££’s bonus, equity options via EBT / EMI, senior future management opportunities, etc.

In George’s last project, he ran a sale process with five serious bidders that commenced in November and concluded the following May. He shared the detail of the stages he and his team went through to complete the deal:

• Issue sale ‘teaser’ / flyer to broad list of potential acquirers
• Deal advisor screens replies to teaser to establish short list of serious parties
• Compile data room & management presentation
• Round of direct meetings / presentations with bidders & allow access to data room
• 1st round of bids received, screened and lowest bidders given option to drop out or re-bid
• 2nd round of meetings with management, site/ facility visits, 1-2-1 discussions with CEO/MD
• 2nd round of [increased] bids received, screened and selection of top 2-3 bidders
• Further round of meetings with bidders, Q+A’s, 1-2-1 discussions / assess ‘chemistry’
• Another round of bids received and preferred / final bidders [2] identified to meet again
• Closing date identified to bidders for closing bids, successful bidder identified
• Exclusivity allocated pending completion of due diligence [in this case 6weeks allowed]
• Management team of seller exposed to financial, commercial, legal, technical Q+A
• Diligence completed / deal done
Asked what he saw as the main learning points, George said there were many, but namely: be prescriptive about self-diligence before meeting any bidders, ensure buy in from key staff, know your business, your market, your clients, your USPs and look for scalability, quality of earnings and sustainability.

Take EVERY opportunity to increase EBITDA during the sale process, seek specific client testimonials and references, prepare meaningful management presentation and rehearse religiously the Q+A process with senior management before meeting with bidders.

George said it’s key to exude confidence and competency when presenting your business to potential bidders and to ensure you get clear of being on critical path during the diligence period by providing concise responses to diligence advisors acting for bidder.

And appoint a deal maker with a proven track record, work closely with them throughout the process – they will be the ones who deliver the prize.

Ultimately, don’t hang about – drive the sale process and diligence on an on-going basis until completion. If you are seriously considering an exit, allow preparation time of around 18-24months from the outset to ensure all of the above tasks and other relevant actions such as PR profile, strong branding, visibility and building a data room of quality company information are included on your list of to-dos.

And finally, enjoy the journey keep a sense of perspective and remain focused on getting through the seeming endless questions and requests for information by potential acquirers and their advisors – they’ve an insatiable appetite for detail.

For more information about George, biog here

Raising Kids to be Entrepreneurs

You may or may not have come across TEDTalks, a rich collection – updated daily – of unique talks and presentations from around the world. The talks focus heavily on innovation, creativity and technology, and they are given by experts in their field. The website is a fabulous source of material, both for learning and for sharing. This is one of our favourites:

Cameron Herold, on Raising Kids to be Entrepreneurs: