Pressurefab Group’s Hermann Twickler – Annual Conference 2013 – Highlights

With just as much enthusiasm as with his award-winning acceptance speech at the Annual Dinner, Hermann took to the stage at the Annual Conference.

He spoke of his passion and enthusiasm for entrepreneurship and shared his journey from beginning – as a child – until now.

A fascinating tale, but it was Hermann’s focus on how to fix the UK’s “broken economy” that proved the talking point.

The government and banks are looking to “us” to get the country out of recession, he said. “They need us to have the vision and to take the risks, to create the jobs and opportunities. “

But if they want us to do that, said Hermann, then they need to do something about payment terms. He called for the government to make it a legal requirement that companies pay suppliers in a timely manner.

“If the government really wants to improve business conditions they need to address payment terms, make it normal for businesses to pay each other in 30 or 45 days. Even make it illegal to ask for longer payment terms.

“I would go so far as to say the British economy will thrive on this, or stagnate if we don’t do anything about it.”

And Hermann knows it will work – because he has done it himself.

In 2010 Hermann’s company was struggling. Money had dried up because of 90 day payment terms, and in some cases, longer.

So Hermann closed all the accounts that weren’t willing to pay in 30 days. He explained how important it was to pay him on time, how important it was that they have a strong supply chain to work with and how important it was that they have a supplier with a stable business.

Within a few months Pressurefab recovered well. Long-standing debt had been settled and he was being paid on time. So he started to pay his own suppliers in 28 days.

The result is that Pressurefab is now saving 15% on its purchasing strategy.

“I believe it was my breakthrough as an entrepreneur,” explained Hermann. “I had hit rock bottom, I couldn’t pay anyone, I couldn’t draw or transfer funds, my hands were tied behind my back by someone else blocking my business.

“This is real entrepreneurship by my standards, it’s not just about throwing capital at a business, it’s about finding a solution from within.

“Since then my business has grown to more than 100 employees and £10m turnover this year.”

Highlights from An Evening with Colin Robertson – part 2

Colin Robertson’s talk was honest, humourous and hard-hitting in parts but the Exchange members lucky enough to attend all found something relevant to their own business they could take away and apply.

Here the members share some of the highlights of the evening, and what they learned from Colin’s story.

John Gardiner of TALENTStream was busy taking notes to take back to action.
“I’m taking away very rich ideas you can apply directly in your business and know they are proven.”

Joanna Dunbar, Stewart First Aid, thought Colin had a brilliant story to tell.
“It’s fabulous to see something started in Scotland and going all over the world.”

Nicola Gillespie Syme, Gillespie Financial, loved the humour Colin used to get his message across.
“Colin’s fundamental belief and passion in everything he does is infectious.”

Robin Wornsop of Rabbie’s Trail Burners appreciated the information about how Colin turned the business around.
“The key things were communication around making sure every one knows where you are going and what your vision is to take the company forward so you get the company behind you – every one actually wants to be in a winning team.”

Highlights from An Evening with Colin Robertson – part 1

If you weren’t at An Evening with Colin Robertson, then you missed out on a quality event.

2012′s Entrepreneur of the Year Colin Robertson was on top form, his talk both entertaining and educational.

In part 2 of this blog we’ll share highlights from the evening through the eyes of some of the members who attended, but for now you can listen to Colin talk about de-risking Alexander Dennis Ltd, growth in products, sales and profits, customer retention, moving out of comfort zones, and hitting £1bn t/o in the not too distant future.

Trust us, this is one video you really want to watch.

Acquisition Secrets Revealed – Jim McColl

Growth by acquisition can be exponential, exciting and financially rewarding. If you get it right. But in many cases the acquisition doesn’t work out, the acquiring company struggles to integrate the new company, and the new company fails to fit in.

Jim McColl

Jim McColl


So how do you make successful acquisitions? Who better to ask than Jim McColl of Clyde Blowers whose successful acquisition strategy over the past 10 years has seen the business develop into a truly global portfolio of 90 companies in 30 different countries, employing 6,000 people, with an annual turnover in excess of £1.35bn.

Murray Strachan chaired the evening. He summed up Jim’s key advice quite simply:
• Focus on what you’re good at, what you can add value to and/or leverage.
• Remember the best business to be in is the one you’re already in.
• Research competition, market/industry sectors and look for gaps, potential and to identify targets.
• Development and implementation of a 100-day plan is the key to integration and success.
• Motivate the management team, help them understand the vision and let them help in developing the storyboard.
• Be careful with the brand of the target, and/or eroding its inherent value.
• Always present an acquisition as a merger.

“Jim’s key approach came down to four factors, said Murray. “Big ambition, a “can do” attitude, understanding your markets and thinking globally.

“There were so many lessons and golden nuggets from Jim my arm hurt writing them all down. What a guy!”

For Amanda Boyle of Bloom VC the key lesson was that successful acquisitions focus on the return not the cost and the most valuable due diligence is carried out on operational issues by an internal team before professional services are engaged.

“Planning and ambition are important at every stage of building your business,” said Amanda. “It’s important to map and articulate these then share with everyone, every day… so that’s what I aim to do!”

She added: “Doing the right thing can be compatible with big ambition. A strong sense of personal values shines through Jim’s approach to negotiation.

The most memorable piece of advice that Tony Banks took away from the evening was that Scotland would flourish as an independent nation.

Tony, of Balhousie Care Group, added:” The highlights for me were tips to get your own team to do most of the operational diligence during an acquisition and then get the ‘expensive’ professionals to only provide confirmatory diligence.

“There will be no major changes in my business but I need to talk to Jim about raising funds and becoming a debt financier,” smiled Tony.

Attendee Thoughts and Key Tips
“Lots of practical advice and guidance, underpinned by focus, patience and sharp vision. What shone through were Jim’s priorities and values, and a very clear sense of self.”
“Target peoples dreams not just how much they want to be paid. Make that dream a reality!”
“Key tip for me – operational diligence before you bring in the expensive professionals to carry out the confirmatory diligence.”
“1. Get to know the firms first, just ‘drop in’ for a coffee whilst you’re in the area – so really get to understand the business from afar 2. Let them think you’re merging 3. Keep staff informed & updated with your goals 4. Do diligence internally where possible.”
“My tips from the evening – Market analysis – get to really know your market and competitors – Key staff – play to their dreams when looking to incentivise – Story board – set out clearly the vision for all to see and buy into – Can do attitude is essential – Look at what you are good at – best business to be in is the one you’re in!”

Jim also recommended a number of his favourite books, his personal top ten list is here. Better get them on your Santa list!

1. Think and Grow Rich – by Napoleon Hill
2. Success Through A Positive Mental Attitude – by W. Clement Stone
3. You’ll See It When You Believe It – by Wayne W. Dyer
4. You Can If You Think You Can – by Norman Vincent Peale
5. Born to Success – by Colin Turner
6. Are You Positive? – by Richard Gaylord Briley
7. The Secret – by Rhonda Byrne
8. A Passion for Success – by Kazuo Inamori
9. Ask And It Is Given – by Esther and Jerry Hicks
10. Abundance – The Future Is Better Than You Think – by Peter H. Diamandis

Biographies “here”

The Challenges of a Multi-Site Business

When you have staff spread over a multi-site business, you have to ensure a consistent company culture is implemented across the board, with systems and processes in place to allow you to monitor and progress that culture. But it’s not as easy as it sounds.

Elaine Halley of Cherrybank Dental Spa has grown her business across two sites, and is experiencing a few teething problems. She attended the Managing a Multi Site Business Focus Dinner with a view to learning from seasoned entrepreneurs who have managed it successfully.

She thought Tony Banks (of Balhousie Holdings) gave a really honest and down to earth account of the challenges of growing by acquisition – and his insight that generally the management team of the acquired sites needs to be altered was a point that made sense.

He shared his tips for communicating across a ‘group’ and steps taken to ensure that company culture is reflected across multiple sites. Inspect don’t expect was the lesson for all managers when sent out to see how the actual teams are managing in the real world, not just information being shared. “Go in through the back door”. Tony also said awards were inspirational for the team members once your company is big enough to justify this.

Elaine said Bill Power (William Tracey Group) gave brilliant analogies to the Catholic church and the Foreign Legion. Bringing people together and giving them a common bond – especially if that gives a feeling of being part of something that is bigger than yourself.

“Respect for authority, team and the systems above any individual was the message. His description of the Kerry Group managing sites across different countries was inspiring,” said Elaine.

For Les Meikle, of Wise Property Care, the quote “None of us is as good as all of us” struck a chord.

“It reinforces the team aspect of the business and should help more distant members of the team feel included,” he said.

Exchange board director Les said he particularly liked Tony’s “Voice” meetings where he gives a selection of employees an opportunity twice a year to meet with him and give him their views on how improvements could be achieved. As a result, Les will be returning his focus on his own team.

“I think I will get round the branches a bit more than I have and do a lot more visiting the sharp end so to speak, making myself available to the employees,” he said. “It’s very easy in a recession to focus on the results and perhaps not so much on the people who have to achieve them.”

You can read Tony and Bill’s biographies here

Heading for the Exit

Do you have an exit strategy? Do you need one? How do you create realistic and achievable exit strategy? How do you communicate it? Who should it be shared with? What about due diligence? What’s a data room and do you need to build one?

Difficult questions, but the answers are right here.

Everything you could need to know about exiting your business was shared at a recent Focus Dinner, chaired by Gerry Docherty of New Media Partners with speakers Nelson Gray of Firth Ventures and David Carrick of Memex.

The key answers were around being prepared in advance and ensuring all the relevant paperwork and processes are in place in advance of any exit activity, and knowing how to strategically value your business. Get it right and you could add 50% to the final value of the business.

Gerry warned that a lot of time and money can be wasted building a data room when an acquirer comes on the scene. There’s no reason why standard processes shouldn’t already be in place on a day-to-day basis to keep electronic records of financial, legal, contractual, and board documents. Then, if and when a data room is required, it’s a simple matter of transferring the key documents.

And acquisition discussions can be dangerously time-consuming, so Gerry suggested cutting them short if they’re not going to lead to an offer. If a potential acquirer starts a discussion, investigate them. Do they really have the money? Have they done this before? If they have, talk to some of the people they’ve acquired? Do they have credible advisers? If you’re not convinced, cut the conversation.

“The value of your company is less to do with the current turnover and profit levels, and much more to do with the strategic value to the potential purchaser,” said Gerry. “And these will be different for different purchasers – they might perceive your value to be in be your people, your product, your customer base, your brand, or some combination of the above.

“You need to work out what your strategic value is for an acquirer, and maximise it.”

Nelson Gray believes everyone needs an exit strategy even if you’re not planning to sell soon. At some point, he says, you will want to retire, do something else, spend more time with the family, realise this isn’t fun anymore, just want to sleep better knowing that you could exit if you wanted to, or die.

“I believe that a good exit plan and strategy, properly implemented, can add 50% or more to the final value of a business. Think about that. You run your business for 15 or 20 years yet have the final value could come from what you do or do not do effectively in the last few months,” said Nelson.

Timing is crucial. This is partially personal timing: when is it right for you personally to get out? You have the opportunity to plan, but as with making a will many people put it off because they really don’t want to think about what happens next. Better to be prepared to exit at any time, and not have to do it (or to say no to an offer), then have to do it in a panic.

And timing can be simply opportunistic, if an unexpected offer comes. Because it’s unexpected, you’re not prepared, and you don’t get the optimum outcome.

Nelson said the first basic misunderstanding is that value is related to turnover or profit. In reality, no exit he has been involved with has been related to either of these. Indeed several exits in the past, and some anticipated, will be of companies with no turnover and only losses.

Optimum exit value relates to selling something of strategic value, not financial value, to the acquirer. And knowing the difference is key.

“You need to start thinking of the business itself as a product, a product that you are building for specific customers, those are the customers for the business, people who will purchase you,” explained Nelson.

“By doing this – shifting the way many think of their business – you really start to create potential entrepreneurial wealth.”

But to do this effectively means having a really deep understanding of who those potential acquirers are, where they are, what it is they are looking for and where you have to be to be acquired.

And this, said Nelson, is why you need to start thinking about it now, and plan for it possibly over a number of years, and not simply when you wake up one morning and can’t be bothered going into the office.

Strategically planning an exit needs real attention to detail. Nelson recommends the following steps.

· Name the five most likely acquirers of your business for cash.
· Describe what it is you have to achieve in order to be of interest to those five acquirers.
· Know how much cash, and what you have to achieve that?
· Do you think you have the cash, skills and other resources needed to achieve that objective within the time necessary (i.e. before what you do becomes irrelevant to those acquirers).

“Chances are you will not be bought by one of those five, but at least you’ll be moving in the right direction,” said Nelson. “Chances are you’ll actually be bought by somebody who wants to compete with one of those five and who you have no idea even exists today. But it least you’ll be moving into the right pond.

“Too often I have been given examples of supposed potential acquirers, who are simply not. They have never bought a company, don’t have the resources to buy a company, have never bought a company in this country, or don’t buy companies for as little or for as much as the target exit value being looked for.”

Finally, he offered the following points for consideration:

• Think about your personal goals and ambitions and what you want to do with your life. How much is enough? Are you on the deferred life plan?

• Become visible in the market within which you wish to be purchased. Both personally and as a business.

• You need to become unimportant to the business.

• Structure of the deal – what you get on day one may be all that you get so don’t bank on the deferred payments.

Speaker Biographies

Maximising Sales

Maximised sales – it’s what every business wants, but exactly how do you do it? There are books written by sales experts, there are training events run by sales experts. But if you really want to learn then the best way is face to face with the experts that maximise their sales every single day.

Some of the secrets of sales success were shared at the Maximising Sales Focus Dinner, with top advice and experiences shared by Alan Bonner of Pinnacle Telecom Group and Alan Revie of National Tyre and Autocare.

For Alastair Balfour, the key learnings were around focus on your client portfolio. As Alastair, of The Company Creators, says, telling a client they need to focus on reducing their client portfolio probably wouldn’t come naturally to many growth company advisers, but that’s what Alan Bonner said.

“Bonner, who has just stepped down from the Exchange board after serving as a director for three years, explained that his mission was to move Pinnacle steadily upmarket and away from its traditional dependence on the SME market for combined telecom and IT solutions. This meant engaging with larger enterprise clients and demonstrating that Pinnacle had the technical capability and the pricing structure to offer them a better deal than their present supplier.

“This would only be possible if he refocused the sales effort on enterprise-level prospects, and deliberately allowed the lower-value clients to drop away. While this would cause some short-term pain, the end result would be a stronger group solidly focused on larger more valuable clients.”

It proved to be one of the most valuable events of the Exchange calendar, according to attendees.

Other key tips shared after the event included:
“I learned that it can pay off to be selective in terms of what type of customers to work with. This will be helpful at looking at our own sales strategy.”
“The value of these events is learning about different ways/strategies for maximising sales. Understanding learnings, good and bad, from others.”
“Combination of high-quality and extremely contrasting talks from the two speakers, and great audience interaction. There was an excellent range of members present, and the whole thing just jelled.”
“Key tips for me were to be clear about the service offer. Ensure everyone knows it and lives it the way the business wants it to be lived. Activity drives everything.”
“Key tips for me – sales ladder from Alan Revie – up selling from Alan Bonner .”
“First work out where you are in the cycle and then pick the appropriate sales techniques and strategies tested by others that should work for you. Keep trying to think outside of your context.”
“Key tip for me was to look at economy of scales and see how we can increase sales without increasing our central costs.”
“Key tips for me – link sales team incentive scheme to business strategy. Offer different tiers of product/service/ brand to customers to manage margin according to their value contribution.”
And finally, putting learnings into action straight away …
“I took away a strong message that ‘Less can be More’, via Alan Bonner’s presentation about how he is trying to reduce Pinnacle’s customer base so he can concentrate on higher-value enterprise projects rather than smaller SME projects. Alan Revie also provided a very useful sales checklist, which I’ll ‘borrow’ to use as a sighting shot in a first meeting with a potential client.”

You can read Alan Bonner and Alan Revie’s biogs here

Cut red-tape to revive our entrepreneurial spirits – Peter Grant in The Scotsman

This is an opinion piece written by former Exchange director Peter Grant, of Grant Property, for The Scotsman. Published 31May’12

Scotland punches above its weight in entrepreneurs. From Jim McColl and Sir Bill Gammell to Ann Gloag and Audrey Baxter, they all have one thing in common – an indomitable can-do attitude.

Unfortunately, all too often I see opportunities where Scottish entrepreneurial spirit is stifled by red tape – not to mention the ongoing unwillingness of the banks to lend to SMEs with great ideas.

Today I’ve got the unique opportunity of addressing the chief executives of Scotland’s 32 local authorities at the Solace Scotland conference to share my ideas on how the public sector can play its part in nurturing business, helping create jobs and stimulating regeneration.

As the founder and CEO of one of the country’s biggest managers of rented accommodation, I’ve had more than a few interesting exchanges with local government on red tape.

Some of the rules facing rented accommodation are incomprehensible. Bathrooms are apparently a fire hazard; three bedroom flats need bigger bedrooms than two beds; newly renovated properties often can’t be rented for up to 12 months; and the craziest of all, four bedroom properties can only be rented to two people. In truth it’s simpler for us to do business in England where regulation seems more business friendly.

But we are a proud Scottish company based in Scotland, employing more than 150 people in 12 cities across the UK. We are responsible for buying, renovating and renting 2000 properties to key workers, unemployed and professional people. That represents around £400 million of private investment since my wife Colette and I set up the business in 1997.

We want to keep that investment coming into Scotland, to keep creating jobs and stimulate the economy. But that can only happen if the public sector starts to listen to Scotland’s “can-do” entrepreneurs, big and small. That means one thing: simplify regulations for all to nurture business and jobs.

In fact I’ll lay down a challenge to council chief executives to spend a day shadowing business, and see for themselves the daily regulations that curb that entrepreneurial spirit.

• Peter Grant is CEO of Grant Property and a member of the Entrepreneurial Exchange.

An Evening with … Iain MacRitchie

“To be successful on a serial basis it takes motivation and commitment.”

Award-winning serial entrepreneur Iain MacRitchie spent an “Evening With” Exchange members talking about what it takes to be successful.In this short video blog he summarises the highlights of his presentation.

For those attending the event, Iain’s presentation was both inspirational and motivational. Afterwards, we spoke to Simon Burges, David Frame, Hamish Robertson, Nick Cohen, Liz Hoskin and Billy Lyle and asked them what they learned from Iain.

Iain MacRitchie Biog

Conference Highlights – Video

The Annual Conference 2012

It was an amazing day, with some incredible speakers sharing valuable advice, great networking and lots of fun. This short video shares some of the highlights of the day, although nothing compares to being part of such an event.

Take a moment to watch it whether you were there or not – we’re sure you’ll want to be there next year.